Frequently Asked Questions
How do I place an order?
Browse our Shop, select your items and sizes, and add them to your cart. Proceed to checkout to complete your purchase securely.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods at checkout. All transactions are encrypted and secure.
How much does shipping cost?
Shipping is $5 per product for youth and younger sizes, and $10 per product for adult sizes (including couple sets). Shipping is calculated and shown at checkout. See our Shipping Policy for more details.
How long does shipping take?
Orders are processed within 3–5 business days. Delivery typically takes 5–10 business days after processing. You’ll receive a tracking number once your order ships.
What is your return policy?
We accept returns within 30 days of delivery for unused items in original condition. Visit our Refund & Return Policy page for full details.
What sizes do you offer?
We offer a full range of sizes from Newborn all the way to XXXXL, including options for babies, toddlers, youth, and adults. Size options are listed on each individual product page.
Are your products 100% cotton?
Yes! All of our apparel is made from 100% premium quality cotton for comfort, durability, and a great feel.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email so you can follow your package in real time.
How do I contact customer support?
Visit our Contact page or email us directly at officiallovesheaven@gmail.com. We respond within 24–48 business hours.
Do you ship internationally?
We currently primarily ship within the United States. Contact us at officiallovesheaven@gmail.com to inquire about international shipping options.